Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the AuthRobo authentication and billing platform and related APIs, SDKs, and dashboards (the “Service”), provided by [AuthRobo legal entity name] (“AuthRobo”, “we”, “us”). By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of an organisation, you represent that you are authorised to bind that organisation.

1. Definitions

• Customer (or “you”) — the developer or organisation that registers for an AuthRobo account.
• Customer App — an application that integrates the Service to authenticate and manage its users.
• End User — an individual who signs in to a Customer App via the Service.
• End-User Data — personal data of End Users processed through the Service.

2. The Service

AuthRobo provides hosted authentication (including password, social, and token issuance and verification) and Stripe-synced subscription features that Customer Apps may integrate. We may update, improve, or modify the Service over time. We may also add, change, or remove features, and will use reasonable efforts to give notice of material changes.

3. Accounts and eligibility

You must provide accurate account information and keep it up to date. You are responsible for safeguarding your credentials, client secrets, API keys, and signing configuration, and for all activity under your account. Notify us promptly of any unauthorised use. You must be at least 18 years old to create an account.

4. Acceptable use

You agree not to, and not to permit others to:

• Use the Service unlawfully or in violation of any applicable regulation;
• Attempt to gain unauthorised access to the Service, other Customers’ data, or related systems;
• Interfere with or disrupt the integrity or performance of the Service;
• Reverse engineer or circumvent security or rate-limiting controls except to the extent permitted by law;
• Use the Service to store or transmit malicious code, or to send unlawful or abusive communications;
• Resell or provide the Service to third parties except as expressly permitted.

5. Customer responsibilities and data protection

With respect to End-User Data, you are the data controller and AuthRobo is your processor. You are responsible for:

• Having a lawful basis to collect and process End-User Data and providing any required notices to your End Users;
• Maintaining your own privacy policy and obtaining any consents required from your End Users;
• Configuring the Service appropriately, including redirect URIs, enabled sign-in methods, and token lifetimes;
• Complying with all laws applicable to your Customer App.

Our processing of End-User Data is described in our Privacy Policy and GDPR page. A Data Processing Addendum (DPA) is available on request and, where executed, forms part of these Terms.

6. Fees and billing

Paid plans are billed in advance on a recurring basis through our payment processor. Unless stated otherwise, fees are exclusive of taxes, which you are responsible for. Subscriptions renew automatically until cancelled. You can manage or cancel your plan from the dashboard; cancellation takes effect at the end of the current billing period. Except where required by law, fees are non-refundable. We may change pricing with reasonable prior notice.

7. Third-party services

The Service integrates third-party providers such as Stripe (billing) and Google (sign-in). Your use of those providers is subject to their own terms, and we are not responsible for their acts or omissions.

8. Availability

The Service is provided on an “as available” basis. We do not currently offer a contractual uptime commitment (SLA). We will use commercially reasonable efforts to keep the Service available and to notify Customers of significant disruptions. Any SLA we offer in future will be set out in a separate written agreement.

9. Intellectual property

We retain all rights, title, and interest in the Service, including its software, APIs, and documentation. You retain all rights in your Customer App and your data. You grant us the limited rights necessary to process your data to provide the Service.

10. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under mandatory law (including the Australian Consumer Law) that cannot lawfully be excluded.

11. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our total aggregate liability arising out of or relating to the Service will not exceed the greater of the amounts you paid to us in the 12 months preceding the claim or [AUD 100]. Nothing in these Terms limits liability that cannot be limited under applicable law.

12. Indemnification

You agree to indemnify and hold AuthRobo harmless from claims arising out of your Customer App, your End-User Data, or your breach of these Terms, except to the extent caused by our own breach or negligence.

13. Term and termination

These Terms apply while you use the Service. You may stop using and delete your account at any time. We may suspend or terminate access for material breach of these Terms, for security or legal reasons, or for non-payment, with notice where practicable. On termination, your right to use the Service ends and we will handle your data in accordance with our Privacy Policy.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be indicated by the “Last updated” date and, where appropriate, communicated to you. Continued use of the Service after changes take effect constitutes acceptance.

15. Force majeure

Neither party will be liable for any delay or failure to perform its obligations (other than payment obligations) where the delay or failure results from causes beyond its reasonable control, including acts of God, network or infrastructure outages, or the failure of a third-party provider.

16. Relationship of the parties

These Terms do not create any joint venture, partnership, employment, or agency relationship between you and AuthRobo. You agree not to hold yourself out as a representative, agent, or employee of AuthRobo.

17. Governing law

These Terms are governed by the laws of [State/Territory], Australia, and the parties submit to the non-exclusive jurisdiction of its courts, without regard to conflict-of-laws principles.

18. Contact

Questions about these Terms: legal@authrobo.com.